Privacy Policy

Last Updated: January 14, 2026

1Introduction

FeedLab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, applications, and feedback collection widgets (collectively, the “Service”).

2Information We Collect

2.1 Information You Provide

When feedback is submitted through the FeedLab widget, we may collect information provided directly by the user, including:

  • Name (if provided)
  • Email address (if provided)
  • Feedback text, titles, and comments
  • Screenshots, annotations, and related visuals

2.2 Automatically Collected Information

To provide technical context for feedback, the widget may automatically collect:

  • Browser type and version
  • Operating system and device type
  • Screen resolution and viewport size
  • Current page URL and timestamp
  • User agent and basic diagnostic data

3How We Use Information

We use collected information to:

  • Provide and operate the FeedLab Service
  • Deliver feedback submissions to our customers
  • Improve product performance and usability
  • Maintain security and prevent abuse

FeedLab does not sell personal data.

4Data Controller & Processor Roles

FeedLab acts as a data processor for feedback collected on behalf of our customers. Our customers are responsible for determining how feedback data is used and for complying with applicable data protection laws.

5Data Sharing

We may share information with trusted service providers who help us operate the Service (such as hosting or analytics providers). These providers are bound by confidentiality and data protection obligations.

6Data Security

We implement reasonable technical and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

7Data Retention

We retain feedback data only for as long as necessary to provide the Service or as required by law. Customers may delete feedback data through their account or by contacting us.

8Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Questions about privacy? Contact us at privacy@feedlab.io